Contact Us

Do you have questions?

Our Customer Service department is available to give you answers through several methods:


For all email correspondence, please include your name, complete billing address and telephone number.

Phone: 1-888-425-3069

Customer Service Hours:

Sunday: CLOSED
Monday-Friday: 9:00 AM - 5:00 PM
Saturday: Closed


30-day Satisfaction Guarantee**. For the first 30 days after your purchase, if you're not happy for any reason with what you bought, simply return it to us with your Proof of Purchase. We will send you a complete refund of the purchase price or replacement product, whichever you prefer. One year Parts warranty*. There are no questions, or strings attached.

** BallBike comes with a 30-day satisfaction guarantee

We always use encryption technology that is standard in the industry when receiving and transferring consumer information exchanged with our sites.