Shipping & Returns

BallBike Shipping and Returns Policy

Delivery Time

When you place an order with BallBike, your delivery date will be based on the availability of your items.

Do you have questions about your order?

Our Customer Service department is available to give you answers through several methods:


For all email correspondence, please include your name, complete billing address and telephone number.

Phone: 1-888-425-3069

Customer Service Hours:

Sunday: CLOSED
Monday-Friday: 9:00 AM - 5:00 PM
Saturday: Closed


30-day money Back Guarantee**. For the first 30 days after your purchase, if you're not happy for any reason with what you bought, simply return it to us with your Proof of Purchase. We will send you a complete refund of the purchase price or replacement product, whichever you prefer. One year Parts warranty*. There are no questions, or strings attached.

We always use encryption technology that is standard in the industry when receiving and transferring consumer information exchanged with our sites.